Data Protection Policy
kjok Privacy Policy
At kjok, the privacy and security of your personal data is a responsibility we take seriously. This Privacy Policy explains precisely what information we collect from players in Bangladesh, why we collect it, how it is used, who it may be shared with, and what rights you hold over your own data.
SSL Encryption
All data transmitted between your device and kjok.org is protected by 256-bit SSL encryption. Personal and financial information is never sent in plain text over any network connection.
No Data Selling
kjok does not sell, rent, or trade your personal information to third-party marketers. Your data is used exclusively for the purposes described in this policy and for operating the kjok platform.
Secure Storage
Player records are stored on secured, access-controlled servers. Database access is restricted to authorised personnel only, with all access events logged and regularly audited.
Minimal Collection
kjok collects only the personal data that is strictly necessary for account management, identity verification, transaction processing, and regulatory compliance. We do not collect surplus data.
Your Control
Registered players have the right to access, correct, and request deletion of their personal data at any time. Submit a formal request to [email protected] and we will respond within 5 business days.
Defined Retention
Personal data is not kept indefinitely. kjok applies clear retention periods tied to the purpose for which data was collected, after which records are securely deleted or anonymised.
Section 1
Information We Collect
kjok collects personal data from players through several distinct channels: directly from you during registration and account management, automatically through your use of the kjok.org platform, and from trusted third-party partners involved in payment processing and identity verification. The categories of data we collect, their source, and their classification are set out in the table below.
Data from Minors
kjok does not knowingly collect personal data from individuals under the age of 18. The kjok platform is strictly for adults. If we become aware that personal data has been submitted by or on behalf of a person under 18, the associated account will be immediately suspended, all data will be reviewed, and the account will be permanently closed. If you are a parent or guardian and believe a minor has registered on kjok.org, please contact [email protected] immediately.
Voluntary vs. Mandatory Data
Fields marked as required during the registration process are mandatory for account creation and legal compliance. Fields marked optional may enhance your experience (for example, communication preferences) but their omission will not prevent you from accessing the core kjok Services. Where data is collected automatically, it is a technical necessity of operating an online gaming platform and cannot be individually opted out of while using the service.
Section 2
How We Use Your Data
kjok processes your personal data only for clearly defined and legitimate purposes. We do not use your data in ways that are incompatible with the original purpose for which it was collected. The following describes each processing purpose and the lawful basis on which kjok relies.
Account Management
We use your identity and contact data to create, maintain, and administer your registered kjok account. This includes processing your login credentials, verifying your identity at registration and during KYC checks, updating account details on request, and managing account closures or self-exclusions. Basis: Contract performance.
Payment Processing
Financial data is processed to handle deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, and partner banks. This includes verifying payment method ownership, applying the same-source withdrawal rule, and maintaining financial transaction records for audit and compliance purposes. Basis: Contract performance & legal obligation.
Legal & Regulatory Compliance
kjok processes identity, financial, and activity data to comply with anti-money laundering (AML) obligations, fraud prevention requirements, age verification mandates, and any applicable legal orders or law enforcement requests. Compliance processing cannot be opted out of. Basis: Legal obligation.
Responsible Gaming Monitoring
Account activity data, session behaviour, and deposit patterns are analysed by kjok's responsible gaming systems to identify indicators of potentially harmful gambling behaviour. This processing is conducted in the player's genuine best interest and may trigger proactive support outreach. Basis: Legitimate interest & player protection.
Marketing Communications
Where you have opted in to receive promotional messages, kjok may use your contact data and activity history to send relevant offers, seasonal promotions (BPL, Eid, Pohela Boishakh campaigns), bonus notifications, and VIP programme updates via email or SMS. You may withdraw your marketing consent at any time through account settings. Basis: Consent.
Platform Improvement
Anonymised and aggregated technical and activity data is used to analyse usage patterns, optimise game loading performance, improve the kjok interface for players in Dhaka, Chittagong, Sylhet, and across Bangladesh, and to test new features before full deployment. Basis: Legitimate interest.
Section 3
Data Sharing & Disclosure
kjok does not sell, rent, or broker your personal data to any third party for commercial gain. We share data only in the specific circumstances described below, and only to the extent strictly necessary for each defined purpose.
Payment Service Providers
To process deposits and withdrawals, kjok shares the minimum necessary financial data with licensed payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These partners operate under their own privacy policies and data processing agreements with kjok, which require them to handle your data securely and use it exclusively for payment facilitation.
Identity Verification Partners
kjok may use third-party KYC (Know Your Customer) service providers to verify the identity documents submitted during account verification. These providers process only the data needed for document authentication and do not retain your data beyond the verification transaction.
Game Technology Providers
Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session identifiers and technical parameters necessary to deliver their games within the kjok platform. These providers do not receive your personal identity or financial data directly.
Legal and Regulatory Disclosure
kjok may disclose personal data to competent authorities, law enforcement bodies, or courts where required by a valid legal order, regulatory directive, or as part of kjok's cooperation with AML investigations. We will notify you of such disclosures where legally permitted to do so.
Business Transfers
In the event of a merger, acquisition, or sale of all or part of kjok's business operations, player data may form part of the transferred assets. In any such event, kjok will provide advance notice to affected players and ensure that any successor entity is bound by privacy obligations no less protective than those described in this policy.
No Cross-Border Transfers Without Safeguards
If any data sharing arrangement requires the transfer of your personal data outside Bangladesh, kjok will ensure that appropriate safeguards are in place — such as contractual data protection clauses — before any such transfer takes place. You may request information about international transfer mechanisms by contacting [email protected].
Section 5
Data Security Measures
kjok employs a layered security architecture to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our approach combines technical, organisational, and procedural controls across all systems that process player data.
All data in transit between your device and kjok's servers is encrypted using TLS 1.2 or higher. Sensitive data fields at rest — including payment account numbers and identity document references — are stored using industry-standard encryption. Database access is granted on a strict least-privilege basis, meaning staff members can only access the data categories necessary for their specific job function.
kjok conducts regular internal security reviews and vulnerability assessments. Any identified vulnerability is prioritised and remediated according to its risk classification. Security patches are applied to platform infrastructure on a rolling basis in accordance with a formal patch management schedule.
Data Breach Response
In the unlikely event of a personal data breach that poses a risk to player rights and freedoms, kjok will act promptly. Affected players will be notified without undue delay where the breach is likely to result in a high risk to their personal data. Notification will be delivered to the email address registered on the player's account and will describe the nature of the breach, the categories of data involved, the likely consequences, and the measures kjok is taking in response.
Player Responsibility
While kjok takes every reasonable precaution to secure its systems, the security of your account also depends on the strength of your login credentials and the security of the device you use to access kjok.org. You are responsible for keeping your password confidential, logging out after each session on shared devices, and notifying kjok immediately at [email protected] if you suspect any unauthorised access to your account.
All connections to kjok.org use modern TLS encryption. Your login credentials, financial details, and personal information are never transmitted in an unencrypted state.
kjok staff access only the data categories required for their specific role. Administrative access to player records is logged, time-stamped, and subject to periodic access reviews.
Platform systems are monitored around the clock for anomalous activity. Automated alerts are triggered by unusual login patterns, high-volume transactions, or access from unrecognised devices.
Section 6
Your Privacy Rights
As a kjok player, you hold specific rights over the personal data we hold about you. kjok is committed to facilitating the exercise of these rights promptly and without unnecessary barriers. To submit any of the requests described below, email [email protected] with the subject line "Privacy Rights Request" and include your registered account email address and a description of your request.
Right of Access
You have the right to request a copy of the personal data kjok holds about you, along with information on how it is being processed. We will provide this within 5 business days of verifying your identity.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may update many details directly in your account settings without contacting support.
Right to Erasure
You may request that kjok delete your personal data. This right is subject to kjok's legal retention obligations — records required for AML compliance, financial auditing, or active dispute resolution cannot be immediately deleted.
Right to Restrict Processing
You may request that kjok restrict the processing of your data while a correction request or objection is being reviewed. During a restriction, data may be stored but not actively processed for new purposes.
Right to Data Portability
You have the right to receive the personal data you have provided to kjok in a structured, commonly used, machine-readable format. This right applies to data processed on the basis of your consent or a contract with you.
Right to Object
Where kjok processes your data on the basis of legitimate interests (such as marketing analytics or responsible gaming monitoring), you have the right to object. kjok will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests.
Section 7
Data Retention
kjok retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The table below summarises the standard retention periods applied to each category of player data.
Secure Deletion
Once a retention period has expired and no overriding legal obligation exists, kjok will securely delete or irreversibly anonymise the relevant personal data. Secure deletion means that the data is rendered unrecoverable by any technical means. Anonymised data — from which no individual can be identified — may be retained indefinitely for statistical and research purposes without restriction.
Active Account Data
For accounts that remain open and active, identity, contact, and financial data will be retained for the duration of the account relationship and for the applicable post-closure retention period thereafter. Players who have not logged into their account for 24 consecutive months will be considered inactive and may receive a re-engagement notice prior to any account review or data minimisation procedure being applied.
Section 8
Policy Updates & Contact
Changes to This Privacy Policy
kjok reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, kjok will notify registered players by email to the address on record at least 7 days before the revised policy takes effect. The "Effective Date" at the top of this page will be updated accordingly.
Continued use of the kjok platform after the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any material change, you are entitled to close your account before the change takes effect by contacting [email protected].
Third-Party Links
kjok.org may contain references to third-party game providers and payment partners. While we exercise care in our partner selection, kjok is not responsible for the privacy practices of external websites or services. We encourage you to review the privacy policies of any third-party services you use in connection with online gaming.
Children's Privacy
kjok is strictly an 18+ platform. We do not knowingly collect or process the personal data of individuals under 18 years of age. If you are aware of a minor who has accessed or registered on kjok.org, please notify us immediately at [email protected] so we can take appropriate action without delay.
Contacting kjok About Privacy
All privacy-related enquiries, rights requests, and data breach notifications should be directed to the kjok Data Privacy team. Response times are within 2 business days for acknowledgement and 5 business days for full resolution under normal circumstances. Contact details are provided in the panel to the right.
Privacy Contact
Email (plain text — not a link)
[email protected]Live Support
Available 24/7 via on-site chatResponse Time
Within 2 business days (BST, UTC+6)Operating Region
Bangladesh (serving Dhaka, Chittagong, Sylhet, Khulna & nationwide)Continue Exploring kjok
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